TERMS & CONDITIONS — KRUPA MISTRY ART
Last updated: 10 October 2026
1. About these Terms
These Terms & Conditions apply to purchases made through the Krupa Mistry Art website.
The website and business are operated by:
Krupa Mistry
Trading as Krupa Mistry Art
Staffordshire, United Kingdom
Email: krupamistryart@gmail.com
By placing an order through the website, you agree to these Terms & Conditions.
These Terms do not affect your statutory consumer rights.
2. About the artwork
Krupa Mistry Art sells original artwork, including:
Original paintings on canvas
Original artwork on paper
Other original artwork made available through the website
Bespoke commissioned artwork
Each original artwork is unique.
Colours and appearance may vary slightly between the actual artwork and images displayed on your screen due to differences in monitors, phones, tablets and other devices.
Measurements, materials and other relevant details will be provided in the artwork listing where applicable.
3. Artwork availability
Because our artwork is original and unique, most pieces are available as a single original work.
Once an original artwork has been sold, it may no longer be available.
We make reasonable efforts to ensure that artwork shown as available on the website is actually available for purchase.
If an artwork becomes unavailable after you have placed an order, we will contact you and arrange an appropriate refund where necessary.
4. Prices
All prices are displayed on the website in the currency shown at checkout.
The price applicable to your order will be the price displayed when you place the order.
Where applicable, delivery charges will be shown separately before you complete your purchase.
If taxes, customs duties, import charges or other charges apply to an international order, these may be payable by the customer depending on the destination country.
5. Placing an order
When you place an order through the website, you are making an offer to purchase the artwork.
You will normally receive an order confirmation by email.
An order is not considered accepted until payment has been successfully processed and we have confirmed the order.
We reserve the right to cancel an order where, for example:
The artwork is no longer available
There is an obvious pricing or listing error
Payment cannot be successfully processed
We reasonably suspect fraudulent activity
We are unable to fulfil the order for another legitimate reason
If we cancel an order after payment has been taken, you will receive a refund of the amount paid.
6. Payment
Payments may be processed through Squarespace and/or Stripe, depending on the payment options enabled on the website.
Payment must be received before artwork is dispatched unless we have expressly agreed otherwise.
Your payment details may be processed by the relevant payment provider in accordance with its own terms and privacy policy.
7. Delivery
We offer shipping to customers internationally.
Delivery costs and estimated delivery times will be provided at checkout or in the relevant product information where possible.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:
Courier delays
Customs processing
Weather
Strikes
Transport disruption
International border procedures
Unless a different delivery period has been agreed with you, UK consumer law generally requires goods bought online to be delivered without undue delay and, unless otherwise agreed, within 30 days. GOV.UK
8. International orders
Customers outside the UK may be responsible for:
Import duties
Customs charges
Local taxes
Brokerage or handling fees
Other charges imposed by the destination country
These charges are outside Krupa Mistry Art's control.
Please check the applicable rules in your country before placing an international order.
9. Packaging and damage during delivery
Artwork will be packaged with reasonable care and appropriate protection for shipping.
If your artwork arrives damaged, please contact us as soon as possible at:
Please provide:
Your order number
Photographs of the artwork
Photographs of the packaging
A description of the damage
Please keep the original packaging until the matter has been resolved, as the courier or insurer may require it.
Nothing in this section limits your statutory consumer rights.
10. Returns and cancellation
For standard original artwork purchased online, consumers generally have a statutory right to cancel within 14 days of receiving the artwork, subject to the applicable legal exceptions. After notifying us of cancellation, the customer generally has a further 14 days to return the goods. GOV.UK
Further information is provided in our Returns & Refunds Policy.
11. Bespoke commissioned artwork
Bespoke commissioned artwork is different from standard artwork purchased from the website.
A commission may be created specifically to a customer's requirements, including agreed subject matter, size, colours, materials or other personalised specifications.
Where artwork is genuinely made to the customer's specifications or is clearly personalised, statutory cancellation rights may not apply in the same way as they do to standard goods. Legislation.gov.uk
Specific commission terms, including pricing, deposits, timescales, revisions, cancellation and delivery, will be agreed with the customer before work begins.
Our Commission Terms will provide further information.
12. Artwork and copyright
All artwork created by Krupa Mistry remains protected by copyright unless otherwise agreed in writing.
Purchasing an original artwork does not automatically transfer copyright to the purchaser.
Unless expressly agreed otherwise, Krupa Mistry retains copyright in the artwork.
The purchaser may display their purchased artwork for personal use but may not reproduce, copy, commercially exploit, sell reproductions of, or otherwise reproduce the artwork without written permission.
This may include reproducing the artwork:
On merchandise
In printed materials
On websites
On social media for commercial purposes
In advertising
As digital products
As prints or other reproductions
13. Photographs of artwork
Krupa Mistry Art may photograph or otherwise reproduce images of artwork for purposes such as:
Website display
Social media
Portfolio purposes
Marketing
Promotional material
Exhibitions
For commissioned artwork, any use of images will be handled in accordance with the agreement made with the customer.
14. Website information
We take reasonable care to ensure that descriptions, photographs, prices and other information on the website are accurate.
However, minor variations may occur, particularly in the appearance of colours in photographs and on different screens.
We reserve the right to correct errors and update website information where necessary.
15. Website use
You agree not to misuse the website or attempt to:
Gain unauthorised access
Introduce malicious software
Interfere with website security
Copy or reproduce website content without permission
Use the website for fraudulent purposes
16. Intellectual property
Unless otherwise stated, the content of the website, including:
Artwork images
Photographs
Written content
Logos
Branding
Graphics
Website design
belongs to or is licensed to Krupa Mistry Art.
You may not reproduce or commercially use this material without prior written permission.
17. Our responsibility
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
In particular, nothing in these Terms affects your statutory consumer rights.
Goods supplied to consumers must meet the legal requirements applicable to them, including being as described and of satisfactory quality. GOV.UK
18. Events outside our control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include:
Natural disasters
Severe weather
War or civil unrest
Strikes
Transport disruption
Customs delays
Government restrictions
Major technical failures
Problems affecting payment or delivery providers
We will make reasonable efforts to keep you informed where such circumstances affect your order.
19. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
Our Cookie Policy explains how cookies and similar technologies are used on the website.
20. Complaints
If you have a problem with an order or service, please contact us first:
We will try to resolve the issue fairly and promptly.
21. Changes to these Terms
We may update these Terms & Conditions from time to time.
The version applicable to your purchase will be the version in effect when you place your order, unless a change is required by law.
The latest version will be published on this website.
22. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you will also benefit from any mandatory consumer protection rights that apply in your country of residence and which cannot legally be excluded.
23. Contact
Krupa Mistry Art
Krupa Mistry
Staffordshire, United Kingdom
Email: krupamistryart@gmail.com