Original colourful wildlife paintings, animal art, and custom pet commissions from photos, as well as original canvas art for living spaces.

Reach out through our contact form or schedule a call by emailing krupamistryart@gmail.com and leave your contact details—we’ll walk you through the next steps and answer any questions along the way.

Steps: send a photo, discuss sizing/budget, quote process, turn-around time

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

krupamistryart@gmail.com

• We use FEDEX or DHL as our preferred couriers. All orders for original artwork sent via DHL will come with a tracking number.

• Please allow 1-2 weeks for orders placed as they will need to be packaged correctly with all necessary checks.

• The cost is generated once shipping address is entered via checkout

• We do not take responsibility for delay in courier due to weather or delay due to missed/incorrect information from customer.

NOTE

• Production and estimated delivery times:. Original artwork may take up to 8 weeks depending on product spec. We will advise at the time of purchase.

• Shipping: We currently ship Worldwide. Costs for shipping will be calculated based on standard international rates. All artwork will be packaged in bubble wrap and then boxed to ensure your items arrive as safely as possible. 

• Please note we triple check all products before they leave us, and therefore we are not liable for any damage that occurs during or after transport. When purchasing artwork in person, customers are encouraged to inspect the piece carefully before completing their purchase. This does not affect your statutory consumer rights

• Cancel my order: Please email krupamistryart@gmail.com within 24 hours of making a purchase to cancel your order and receive a refund.

Krupa Mistry Art
Last updated: 10 October 2026

1. About This Policy

This Returns & Refunds Policy explains how returns, cancellations and refunds are handled when you purchase artwork from Krupa Mistry Art.

This policy applies alongside my Terms & Conditions and does not affect your statutory consumer rights.

If you have any questions about a return or refund, please contact:

Krupa Mistry Art
Krupa Mistry
Staffordshire, UK
Email: krupamistryart@gmail.com

2. Original Artwork

I want you to be happy with your artwork. If you purchase an original artwork through my website, you may have a legal right to cancel your order within 14 days of receiving the artwork, subject to the exceptions explained below.

If you wish to cancel an eligible order, please contact me by email at krupamistryart@gmail.com within the applicable cancellation period.

3. How to Request a Return

If you wish to return an eligible artwork:

1. Contact me at krupamistryart@gmail.com and provide your order details.

2. I will provide instructions for arranging the return.

3. The artwork should be returned safely and, where possible, in its original packaging.

4. Please use a tracked and insured delivery service where appropriate, particularly for valuable artwork.

Please do not send artwork back to my personal address unless I have specifically provided a return address and instructions.

4. Condition of Returned Artwork

Artwork must be returned in the same condition in which it was received, allowing for reasonable handling to inspect the artwork.

You may be responsible for any reduction in the value of the artwork caused by handling beyond what is reasonably necessary to establish its nature, characteristics and condition.

Because original artwork can be delicate and valuable, please take care when repackaging it for return.

5. Return Postage

Where you cancel an eligible order under your statutory cancellation rights, you will generally be responsible for the direct cost of returning the artwork to me, unless the law requires otherwise or I have agreed to cover the cost.

If an artwork is faulty, damaged on arrival, or not as described, please contact me as soon as possible so that I can discuss the appropriate solution with you.

6. Refunds

For an eligible cancellation, I will process your refund in accordance with applicable consumer law.

Refunds will normally be made using the original payment method.

Where applicable, the refund may include the cost of the original standard delivery option. If you chose a more expensive delivery service than the least expensive standard delivery option available, the additional cost may not be refundable where permitted by law.

Refunds may be withheld until the artwork has been returned or you have provided evidence that it has been sent back, where permitted by law.

7. Damaged Artwork

I take care to package artwork securely before dispatch.

If your artwork arrives damaged, please contact me at krupamistryart@gmail.com as soon as possible.

Please:

• Take clear photographs of the artwork.

• Photograph the packaging, including any visible damage.

• Keep the original packaging until the matter has been resolved.

• Provide your order details and photographs when contacting me.

I will work with you to determine the appropriate solution, which may include a replacement where possible, repair, refund or another remedy depending on the circumstances and your legal rights.

8. Faulty or Incorrect Artwork

If your artwork arrives faulty, damaged, or materially different from the artwork you ordered, please contact me as soon as possible.

Your statutory consumer rights remain unaffected. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

9. Bespoke and Commissioned Artwork

Bespoke and commissioned artwork is made specifically for you and may be personalised to your requirements.

Because of this, bespoke or personalised artwork may be excluded from certain cancellation rights under UK consumer law.

If you wish to cancel a commission, please contact me as soon as possible.

If work has already started, I may have incurred costs for materials, preparation and time spent creating the artwork. The amount of any refund will depend on the circumstances, the stage of the commission and your legal rights.

Please also see my Commission Terms for further information.

10. International Returns

I accept orders from customers worldwide.

If you are returning artwork from outside the UK, you may be responsible for the costs associated with returning the artwork, including applicable shipping, customs, duties or taxes, unless otherwise required by law.

Please contact me before sending an international return so that I can provide the appropriate return instructions.

11. Artwork Lost or Damaged During Return

Please use an appropriate tracked and insured delivery service when returning artwork.

If artwork is lost or damaged while being returned, please retain all tracking information and shipping documentation and contact me as soon as possible.

12. Statutory Rights

Nothing in this policy limits or excludes any rights you have under applicable consumer protection law.

If you are a UK consumer, your statutory rights under applicable UK consumer law remain unaffected.

For customers outside the UK, additional consumer rights may apply under the laws of your country.

13. Contact

If you have any questions about returns, cancellations or refunds, please contact:

Krupa Mistry Art
Krupa Mistry
Staffordshire, UK
Email: krupamistryart@gmail.com

Yes! please get in touch so we can discuss further: krupamistryart@gmail.com

Shipping is built into the cost of the piece. If you have more queries regarding shipping cost get in touch so we can discuss further. you get reach the team on krupamistryart@gmail.com

"All artwork is packaged with extreme care to ensure safe transit. However, under UK consumer protection regulations, if your order arrives damaged during delivery, you are entitled to a full refund or a replacement.

Please inspect your delivery upon arrival and contact Art by Krupa Mistry within 14 days of receipt with photographs of the damaged artwork as well as the outer packaging. Once verified, we will arrange a return label and offer you a full refund or create a replacement piece."

You can view and buy original paintings directly through the online gallery at Art by Krupa Mistry. The collection features bold, vibrant wildlife artwork and animal paintings on canvas. For bespoke pieces or custom pet portraits, you can submit an enquiry through the website's contact page to request a commission.